Refund policy
90-Day Warranty
Every Princess Warmth™ order is covered by a 90-day warranty against manufacturing defects, starting from the date your order is delivered.
Conditions
The warranty is valid only when all of the following are true:
- The product is in its original packaging with its original seals intact.
- The box has not been opened.
- The product is in perfect condition, unused and undamaged.
If the box has been opened or the seals have been broken, the warranty does not apply and the item cannot be returned.
Damaged or wrong item
If your order arrives damaged or you receive the wrong item, email us within 3 days of delivery with photos or a video of the product and its packaging. We will send you a free replacement or issue a full refund.
How to start a claim
Email us at resincfraft@gmail.com with your order number and the reason for your request. We reply within 24–72 business hours with the next steps. Items sent back without contacting us first cannot be accepted.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges
If your product has a manufacturing defect, we will replace it with the same item at no cost to you.